Terms of service

JAYDROP TERMS OF SERVICE

Effective date: September 1, 2026

OVERVIEW

Welcome to JayDrop.

The terms “JayDrop,” “we,” “us,” and “our” refer to JayDrop. We operate the website located at https://jaydrop.shop, including its related information, content, features, tools, products, and services, to provide customers with an online shopping experience (collectively, the “Services”).

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

These Terms of Service (“Terms”), together with the policies referenced in them, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information regarding orders, payments, delivery, returns, warranties, limitations of liability, and your legal rights.

By visiting, browsing, creating an account on, purchasing from, or otherwise using the Services, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you must not access or use the Services.

Nothing in these Terms excludes or restricts any mandatory consumer rights that cannot legally be excluded or restricted.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By using the Services, you confirm that you are at least the age of legal majority in your place of residence or that you have permission from a parent or legal guardian.

If you permit a minor to use the Services through a device, account, or payment method that you own or control, you accept responsibility for that use to the extent permitted by applicable law.

You may browse the store without creating an account. Certain features, including viewing previous orders, managing addresses, or accessing customer-specific services, may require you to sign in.

JayDrop customer accounts use Shopify’s passwordless authentication system and may offer authentication through email, Shop, Google, Facebook, Apple, or other supported providers. Your use of a third-party authentication provider may also be governed by that provider’s terms and privacy policy.

You agree to provide information that is accurate, current, and complete. You must promptly update information that changes, including your email address, telephone number, and delivery address.

You are responsible for:

  • Maintaining the security of your account and devices.

  • Ensuring that only authorized persons access your account.

  • Reviewing account activity and notifying us of suspected unauthorized access.

  • Providing a complete and accurate delivery address and telephone number.

You must not sell, transfer, license, or assign your customer account to another person.

We may suspend or restrict access to an account if we reasonably believe it is being used fraudulently, unlawfully, or in breach of these Terms.

SECTION 2 — PRODUCTS AND SERVICES

We make reasonable efforts to describe and display our products accurately. Product colors, dimensions, packaging, and appearance may vary slightly from photographs due to lighting, production changes, screen settings, device differences, or supplier updates.

Images used on the website are provided for illustration. Unless expressly stated, accessories or decorative items appearing in a product image might not be included.

You are responsible for reviewing the full product description, specifications, compatibility information, dimensions, and included items before ordering.

Product availability is not guaranteed. We may:

  • Change product descriptions or specifications.

  • Correct product information.

  • Limit the quantity available per customer or order.

  • Discontinue a product.

  • Restrict sales to particular locations.

  • Substitute updated packaging that does not materially change the product.

These actions may be taken without prior notice, subject to applicable law.

Any warranties expressly offered with a product will be described on the product page, included documentation, or applicable policy. Product warranties do not affect mandatory consumer rights.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase the products in your cart.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that your order has been accepted.

We may verify your order by telephone, email, text message, or another reasonable communication method before processing or dispatching it.

An order is accepted when we confirm it, begin processing it, or dispatch it, whichever occurs first.

We reserve the right to reject, hold, or cancel an order for legitimate reasons, including:

  • A product being unavailable.

  • Incorrect product or pricing information.

  • An incomplete or unverifiable delivery address.

  • Inability to contact the customer.

  • Suspected fraud or misuse.

  • Repeated refusal of confirmed cash-on-delivery orders.

  • Restrictions imposed by law or by a delivery provider.

  • Events outside our reasonable control.

If we change or cancel an order, we will attempt to contact you using the information submitted with the order.

Please review your order carefully before submitting it. If you request a cancellation, we will make reasonable efforts to accommodate it, but cancellation might not be possible after processing or dispatch has begun.

Products purchased from JayDrop are intended for personal or household use unless we expressly agree otherwise. You must not purchase products for unauthorized commercial resale, unlawful export, or fraudulent activity.

SECTION 4 — PRICES, CURRENCY, AND PROMOTIONS

Product prices are displayed in the currency shown on the website at the time of purchase.

Prices, discounts, and promotions may change without notice. The amount applicable to your order is the amount displayed during checkout and confirmed in your order summary, subject to correction of obvious errors.

Unless expressly stated otherwise, delivery charges and any applicable taxes or fees are calculated or disclosed before the order is submitted.

If a product is listed at an obviously incorrect price due to a typographical, technical, supplier, or system error, we may cancel the affected order or contact you for approval of the corrected price. We will not require you to proceed at the corrected price.

Promotional offers may have separate eligibility requirements, time limits, quantity limits, or other conditions. If promotional terms conflict with these Terms, the specific promotional terms apply to that promotion.

Discount codes:

  • Must be used before they expire.

  • Cannot be exchanged for cash.

  • Cannot be combined unless expressly allowed.

  • May be limited to particular products or customers.

  • May be cancelled if obtained or used fraudulently.

SECTION 5 — PAYMENT AND CASH ON DELIVERY

JayDrop currently offers cash on delivery unless another payment method is expressly displayed during checkout.

For cash-on-delivery orders:

  • Payment is due when the order is delivered.

  • You should have the correct amount available when possible.

  • The delivery provider may contact you to confirm your location or availability.

  • You must inspect the external condition of the parcel before accepting it where the delivery provider permits.

  • You must not refuse a correctly supplied order without a valid reason under our policies or applicable law.

We may contact you to confirm an order before dispatch. If we cannot confirm your order after reasonable attempts, we may cancel it.

Repeated refusal of confirmed deliveries, deliberately inaccurate contact information, abusive conduct toward delivery personnel, or suspected fraudulent ordering may result in future orders being restricted or cancelled.

If additional payment methods become available, the applicable payment terms will be shown during checkout.

SECTION 6 — SHIPPING AND DELIVERY

Delivery is available only in the locations displayed or accepted during checkout.

Estimated delivery times are provided as guidance and are not guaranteed. Delivery may be affected by:

  • Product availability.

  • Your location.

  • Incorrect or incomplete delivery information.

  • Carrier delays.

  • Public holidays.

  • Weather or road conditions.

  • Security conditions.

  • Customs procedures, where applicable.

  • Events outside our reasonable control.

You are responsible for providing an accurate address, an accessible delivery location, and a working telephone number.

If delivery cannot be completed because the information you provided is inaccurate or because no authorized person is available to receive the order, additional delivery charges may apply where permitted by law.

Risk of loss or damage passes to you when the products are delivered to you or to a person you authorized to receive them, except where applicable law provides otherwise.

If a parcel arrives visibly damaged, incomplete, or tampered with, notify the delivery representative where possible and contact us promptly at info@jaydrop.shop.

SECTION 7 — RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, cancellations, damaged items, incorrect products, and defective products are governed by our Return and Refund Policy.

You must follow the procedure and time limits stated in that policy.

To help us evaluate a request, we may ask for:

  • Your order number.

  • Photographs or video of the product and packaging.

  • A description of the issue.

  • Proof of delivery or purchase.

  • Any serial number or identifying label attached to the item.

Products must not be returned without prior authorization unless applicable law gives you an unconditional right to do so.

Certain products might not be eligible for return for hygiene, safety, customization, activation, digital-delivery, or other lawful reasons. Any applicable restriction will be stated in our Return and Refund Policy or on the product page.

Nothing in our policies limits rights that cannot legally be excluded.

SECTION 8 — ACCURACY OF INFORMATION

Information available through the Services is provided for general informational purposes.

Although we make reasonable efforts to keep the website accurate and current, it may occasionally contain typographical errors, outdated information, inaccuracies, or omissions relating to:

  • Product descriptions.

  • Product images.

  • Prices.

  • Discounts.

  • Availability.

  • Delivery charges.

  • Delivery estimates.

  • Specifications.

We may correct errors, update information, or cancel an affected order at any time, including after an order has been submitted, subject to applicable law.

SECTION 9 — INTELLECTUAL PROPERTY

The Services and their original content—including the JayDrop name, logo, branding, page designs, graphics, text, photographs, videos, icons, software, and arrangement—are owned by or licensed to JayDrop and are protected by applicable Lebanese and international intellectual-property laws.

You may access and use the Services only for personal, lawful, and non-commercial shopping purposes.

Without prior written permission, you must not:

  • Copy or reproduce protected website content.

  • Modify or create derivative works from our content.

  • Republish or distribute our materials.

  • Use JayDrop branding in a misleading manner.

  • Scrape or systematically extract content or product data.

  • Use our content to train, operate, or improve a commercial system without authorization.

  • Remove ownership, copyright, or trademark notices.

Third-party names, logos, trademarks, photographs, and product materials belong to their respective owners. Their appearance on the Services does not transfer any ownership rights to you.

Shopify’s name, logos, products, and services are trademarks or property of Shopify and its affiliates.

SECTION 10 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, integrations, or features operated by third parties.

These tools may include customer authentication, delivery tracking, reviews, analytics, communication, payment, marketing, and social-media services.

We do not control every aspect of third-party tools. Your use of them may be governed by separate terms and privacy policies.

To the extent permitted by law, optional third-party tools are provided on an “as available” basis. You are responsible for reviewing the third party’s applicable terms before using its services.

We may add, modify, replace, or discontinue integrations or optional features without prior notice.

SECTION 11 — THIRD-PARTY LINKS

The Services may contain links to websites, applications, or content operated by third parties.

We are not responsible for the availability, content, accuracy, security, policies, products, or practices of third-party websites.

Accessing a third-party website is at your discretion. Before completing a transaction with a third party, review its terms, privacy policy, refund policy, and other applicable conditions.

Questions or complaints concerning a third-party product or service should be directed to the responsible third party.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

JayDrop is powered by Shopify, which provides the e-commerce platform used to offer the Services.

Sales and purchases made through our store are transactions directly between you and JayDrop. Shopify is not the seller of products offered by JayDrop and is not responsible for fulfilling JayDrop orders.

To the fullest extent permitted by law, Shopify and its affiliates are not responsible for injury, damage, loss, disputes, or claims arising from products purchased directly from JayDrop.

Nothing in this section limits any responsibility that Shopify independently has under applicable law or under services it provides directly to you.

SECTION 13 — PRIVACY AND PERSONAL INFORMATION

Our collection and use of personal information are governed by our Privacy Policy.

Because Shopify hosts the Services, Shopify processes certain personal information to operate, secure, support, and improve the platform. Shopify’s own privacy terms may also apply to its processing activities.

Information may also be shared with service providers involved in:

  • Website hosting.

  • Customer accounts and authentication.

  • Order processing.

  • Delivery and fulfilment.

  • Customer support.

  • Fraud prevention.

  • Analytics.

  • Marketing, where permitted.

Some service providers may process information outside your country of residence. Please review our Privacy Policy for more information about how personal information is collected, used, retained, protected, and shared.

By using the Services, you acknowledge that you have reviewed the applicable privacy information.

SECTION 14 — REVIEWS, FEEDBACK, AND SUBMISSIONS

If you voluntarily submit a product review, photograph, suggestion, idea, comment, or other content (“Feedback”), you grant JayDrop a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, distribute, and display that Feedback for operating, improving, and promoting the Services.

This license does not transfer ownership of your Feedback to JayDrop.

You confirm that:

  • You own the Feedback or have permission to submit it.

  • The Feedback is truthful and relates to your genuine experience.

  • You have disclosed any compensation or incentive associated with it.

  • It does not infringe another person’s rights.

  • It does not contain unlawful, abusive, deceptive, or malicious material.

  • It does not contain malware or harmful code.

We may moderate, reject, edit, or remove Feedback that violates these Terms or applicable law.

We are not required to keep Feedback confidential, pay compensation for it, or respond to it unless otherwise agreed in writing.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

  • Violate applicable laws or regulations.

  • Commit or facilitate fraud.

  • Infringe intellectual-property, privacy, or other legal rights.

  • Submit false or misleading information.

  • Impersonate another person or organization.

  • Harass, threaten, abuse, defame, or harm another person.

  • Transmit viruses, malware, or harmful code.

  • Interfere with the security or operation of the Services.

  • Circumvent access controls or technical restrictions.

  • Collect personal information without lawful authorization.

  • Send spam, phishing messages, or unauthorized promotions.

  • Place false, abusive, or intentionally refused orders.

  • Copy, resell, or exploit a substantial part of the Services without authorization.

  • Use automated tools to access the Services in a way that disrupts them or violates posted restrictions.

We may investigate suspected violations and suspend or terminate access where reasonably necessary.

SECTION 16 — AUTOMATED SYSTEMS AND AGENTS

An “Agent” means software that takes autonomous or semi-autonomous actions on behalf of a person or organization.

Automated systems, bots, crawlers, or agents must not:

  • Misrepresent themselves as human users.

  • conceal their automated nature.

  • Circumvent CAPTCHAs or access controls.

  • Ignore technical measures that restrict automated access.

  • Overload, disrupt, scrape, or exploit the Services.

  • Make purchases without valid authorization from the person responsible for the transaction.

We may restrict or block automated access where necessary to protect customers, systems, content, or business operations.

Authorized search engines and services operating in accordance with our technical instructions may access publicly available portions of the Services.

SECTION 17 — SUSPENSION AND TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access to all or part of the Services if:

  • You materially breach these Terms.

  • Your activity appears fraudulent or unlawful.

  • Your activity threatens the security or operation of the Services.

  • Suspension is required by law or a service provider.

  • We discontinue the relevant service.

Where appropriate and reasonably possible, we may notify you of the reason.

Termination does not affect obligations or liabilities that arose before termination.

Sections concerning intellectual property, privacy, feedback, disclaimers, liability, indemnification, governing law, and other provisions that logically should continue will survive termination.

SECTION 18 — DISCLAIMER OF WARRANTIES

We aim to provide reliable Services and accurate product information, but we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available.

Except for warranties expressly provided by JayDrop and rights guaranteed by applicable law, the Services are provided on an “as available” basis.

To the fullest extent permitted by law, we disclaim implied warranties that may otherwise apply, including implied warranties of merchantability, fitness for a particular purpose, title, durability, and non-infringement.

These exclusions do not apply where they are prohibited by law and do not limit mandatory consumer protections.

SECTION 19 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer-protection law.

To the fullest extent permitted by law, JayDrop and its directors, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or purchase of a product.

This may include loss of profit, revenue, opportunity, data, or anticipated savings when such loss was not reasonably foreseeable.

Our total liability arising from a specific order will not exceed the amount paid or payable for that order, except where a higher amount is required by applicable law.

We are not responsible for loss caused by:

  • Your failure to follow product instructions.

  • Unauthorized modification or misuse of a product.

  • Incorrect information supplied by you.

  • Events outside our reasonable control.

  • Third-party services not controlled by JayDrop.

SECTION 20 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold JayDrop and its affiliates, employees, agents, contractors, licensors, and service providers harmless from third-party claims, losses, or reasonable legal expenses arising directly from:

  • Your unlawful use of the Services.

  • Your material breach of these Terms.

  • Your infringement of another person’s rights.

  • Content you submit through the Services.

This obligation does not apply to the extent that a claim was caused by JayDrop’s own unlawful conduct, negligence, or breach of these Terms.

SECTION 21 — EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters.

  • Severe weather.

  • War, civil disturbance, or security incidents.

  • Government action.

  • Transport disruption.

  • Telecommunications or internet failure.

  • Power interruption.

  • Labour disputes.

  • Epidemics or public-health emergencies.

  • Carrier or supplier disruption.

We will make reasonable efforts to reduce the effect of such events and resume performance when reasonably possible.

SECTION 22 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 23 — WAIVER AND ENTIRE AGREEMENT

A failure or delay in exercising a right under these Terms does not waive that right.

These Terms and the policies incorporated by reference constitute the agreement between you and JayDrop concerning your use of the Services and supersede prior communications relating to the same subject.

Any ambiguity will be interpreted fairly and in accordance with applicable law rather than automatically against either party.

SECTION 24 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations as part of a reorganization, business transfer, merger, acquisition, or sale, provided that doing so does not unlawfully reduce your rights.

SECTION 25 — GOVERNING LAW AND DISPUTES

These Terms and your use of the Services are governed by the laws of the Republic of Lebanon, without limiting any mandatory consumer protections applicable to you.

You and JayDrop should first attempt to resolve disputes by contacting us at info@jaydrop.shop.

If a dispute cannot be resolved informally, it will be submitted to the competent courts of Lebanon, except where applicable consumer law permits or requires proceedings in another jurisdiction.

SECTION 26 — CHANGES TO THESE TERMS

The current version of these Terms is available on this page.

We may update these Terms to reflect changes to:

  • Our Services.

  • Our business practices.

  • Payment or delivery methods.

  • Applicable laws.

  • Platform or security requirements.

The revised version will be published with an updated effective date.

Where required by law, we will provide additional notice of material changes. Continued use of the Services after updated Terms take effect constitutes acceptance to the extent permitted by law.

SECTION 27 — CONTACT INFORMATION

Questions about these Terms, an order, or the Services may be sent to:

JayDrop
Lebanon
Website: https://jaydrop.shop
Email: info@jaydrop.shop